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Terms & Conditions

Welcome to Shandilya Hotels & Resorts. These Terms & Conditions govern your access to and use of our website, services, and hotel reservations. By accessing this website or making a reservation, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, please refrain from using our website or services.

1. Reservations

All reservations are subject to availability and confirmation by Shandilyya Hotels & Resorts. A reservation is considered confirmed only after the guest receives an official confirmation email or booking reference. We reserve the right to decline or cancel bookings that contain inaccurate, incomplete, or fraudulent information.

2. Rates & Charges

Room rates displayed on our website are quoted in Indian Rupees (INR) unless otherwise specified. Applicable government taxes, service charges, and other mandatory fees may be added during the booking process. Rates are subject to change without prior notice; however, confirmed reservations will be honoured at the rate confirmed at the time of booking.

3. Check-in & Check-out

Standard check-in time is 2:00 PM, and check-out time is 12:00 PM. Early check-in and late check-out requests are subject to availability and may incur additional charges.

4. Payment Policy

Guests may be required to provide a valid payment method to secure their reservation. Depending on the selected rate plan, full or partial payment may be collected at the time of booking or upon arrival. Accepted payment methods will be displayed during the booking process.

5. Cancellation & Refunds

Cancellation and refund eligibility depend on the selected booking rate, promotional offer, and reservation policy. Certain promotional rates may be non-refundable or non-modifiable. Guests are advised to carefully review the applicable cancellation policy before completing their reservation.

6. Guest Responsibilities

Guests are expected to conduct themselves responsibly and respectfully throughout their stay. Any damage caused to hotel property, furnishings, equipment, or facilities may result in additional charges. Illegal activities, disruptive behaviour, or violations of hotel policies may lead to immediate termination of the stay without refund.

7. Website Usage

Users agree not to misuse this website, attempt unauthorized access, distribute malicious software, or interfere with the normal operation of the website. Any misuse may result in restricted access and legal action where applicable.

8. Intellectual Property

All trademarks, logos, photographs, graphics, videos, text, designs, and other website content are the exclusive property of Shandilyya Hotels & Resorts or their respective owners. No content may be copied, reproduced, distributed, or used for commercial purposes without prior written permission.

9. Third-Party Services

Our website may contain links to third-party websites or booking services. Shandilyya Hotels & Resorts is not responsible for the content, availability, privacy practices, or services provided by third-party websites.

10. Limitation of Liability

While we strive to ensure the accuracy of all information presented on our website, Shandilyya Hotels & Resorts does not guarantee that the website will always be error-free, uninterrupted, or free from technical issues. We shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of this website or our services, except where required by applicable law.

11. Privacy

Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information. By using our website, you consent to the practices described in our Privacy Policy.

12. Modifications

Shandilyya Hotels & Resorts reserves the right to modify these Terms & Conditions at any time without prior notice. Updated versions will be published on this page and become effective immediately upon publication.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of India. Any disputes arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the competent courts in India.