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LEGAL & POLICIES

At Shandilya Hotels & Resorts, we are committed to maintaining the highest standards of transparency, integrity, and guest privacy. This page outlines the legal policies that govern your use of our website, hotel reservations, and services. By accessing or using our website, you agree to the terms described below. We encourage all guests to review these policies carefully to ensure a safe, secure, and seamless experience.

Privacy Policy

Your privacy is important to us. Shandilya Hotels & Resorts collects only the information necessary to provide reservations, guest services, and personalized experiences. Personal information is handled securely and is never sold or shared with unauthorized third parties. Data may be used for reservation management, customer support, promotional communications (with consent), and improving our services.

Terms & Conditions

By using this website or making a reservation with Shandilyya Hotels & Resorts, you agree to comply with our terms and conditions. These terms govern the use of our website, booking process, payments, cancellations, hotel services, guest responsibilities, and other applicable policies. Failure to comply with these terms may result in reservation cancellation or denial of services where appropriate.

Booking Policy

Reservations are subject to room availability and confirmation. Guests are responsible for providing accurate information during the booking process. Rates displayed are subject to applicable taxes and service charges unless otherwise stated. Confirmation emails should be retained for future reference and presented upon request during check-in.

Cancellation & Refund Policy

Cancellation policies may vary depending on the selected rate plan, promotional offer, or booking channel. Refund eligibility is determined according to the cancellation terms applicable at the time of booking. Certain promotional or discounted reservations may be non-refundable. Guests are encouraged to review the cancellation policy before confirming any reservation.

Cookie Policy

Our website uses cookies and similar technologies to improve user experience, analyze website performance, and personalize content. Cookies help us remember your preferences and enhance website functionality. By continuing to browse our website, you consent to the use of cookies in accordance with this policy.

Security Policy

Shandilyya Hotels & Resorts implements industry-standard security measures to protect guest information and online transactions. We continuously monitor and update our systems to safeguard personal data against unauthorized access, misuse, or disclosure. While every reasonable effort is made to maintain secure systems, users are encouraged to protect their own account credentials and devices.

Intellectual Property

All content available on this website, including but not limited to text, images, graphics, logos, videos, icons, trademarks, and design elements, is the exclusive property of Shandilyya Hotels & Resorts or its respective licensors. Unauthorized reproduction, distribution, modification, or commercial use of any content without prior written permission is strictly prohibited.

Third-Party Links

Our website may contain links to third-party websites for your convenience. Shandilyya Hotels & Resorts does not control or endorse the content, privacy practices, or policies of these external websites and is not responsible for their availability or accuracy. Visitors access third-party websites at their own discretion.

Limitation of Liability

While every effort is made to ensure the accuracy and reliability of the information presented on this website, Shandilyya Hotels & Resorts makes no warranties regarding completeness, availability, or uninterrupted access. We shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use of this website or any services provided through it.

Governing Law

These policies and the use of this website shall be governed by and interpreted in accordance with the laws of India. Any disputes arising from the use of this website or services shall be subject to the exclusive jurisdiction of the competent courts of India.

Policy Updates

Shandilyya Hotels & Resorts reserves the right to modify, update, or revise these policies at any time without prior notice. Updated versions will be published on this page and shall become effective immediately upon publication. Guests are encouraged to review this page periodically to stay informed of any changes.