Security Notice

Important Security Notice: Beware of Fraudulent Websites, Fake Bookings & Unauthorised Communications

At Shandilya Hotels & Resorts, the safety and security of our guests remain our highest priority. We have become aware that fraudsters may attempt to misuse hotel brands by creating fake websites, impersonating hotel representatives, sending deceptive emails, or making fraudulent phone calls to collect personal information or unauthorized payments.

To protect yourself, please review the following important guidelines before making any reservation or sharing personal information.

1. Verify Our Official Website

Always make reservations only through our official website:

https://www.shandilyahotels.com

Before entering any personal or payment information, carefully verify that the website address is correct and begins with https://. Avoid websites with misspelled domain names or suspicious URLs that resemble our brand.

2. Official Communications

All official communications from Shandilya Hotels & Resorts are sent only through our authorised email addresses and verified contact channels.

We will never request your banking passwords, OTPs, credit card PINs, UPI PINs, or other confidential financial credentials through email, phone calls, SMS, or messaging applications.

3. Beware of Fake Booking Offers

Guests are advised to exercise caution when encountering heavily discounted room offers, unofficial travel agents, social media advertisements, or unknown websites claiming to represent Shandilya Hotels & Resorts.

If an offer appears unusually attractive or requests immediate payment without proper confirmation, please verify its authenticity with our official reservations team before proceeding.

4. Protect Your Personal Information

Do not share sensitive personal information such as:

• Credit or Debit Card PIN
• Internet Banking Credentials
• UPI PIN
• One-Time Password (OTP)
• Passport Information unless required during verified check-in procedures
• Government Identification Documents through unverified channels

Our authorised representatives will never request this confidential information outside secure booking or verification processes.

5. Report Suspicious Activity

If you believe you have encountered a fraudulent website, suspicious email, fake booking confirmation, or someone falsely claiming to represent Shandilya Hotels & Resorts, please report the incident immediately.

Our team will investigate the matter promptly and take appropriate action wherever possible.

6. Online Payment Safety

When making online payments:

• Ensure the payment gateway is secure.
• Verify the website URL before completing transactions.
• Never transfer funds directly to unknown personal bank accounts.
• Use only trusted payment methods provided through our official booking platform.

7. Third-Party Websites

Our website may contain links to trusted third-party partners for your convenience. However, Shandilya Hotels & Resorts is not responsible for the privacy practices, security standards, or content of external websites. Guests are encouraged to review the security policies of any third-party website before sharing personal information.

8. Our Commitment

Shandilyya Hotels & Resorts continuously monitors its digital platforms and implements appropriate technical, administrative, and organisational security measures to safeguard guest information and maintain secure online services.

While we strive to provide the highest level of protection, guests are encouraged to remain vigilant and exercise caution when interacting online.

Contact Our Security Team

If you suspect fraudulent activity or require verification of any communication claiming to represent Shandilya Hotels & Resorts, please contact us immediately.

Shandilya Hotels & Resorts

Email: shandilyahotels@gmail.com

Phone: +91 8595059315

Website: www.shandilyahotels.com